Terms of Service

Article 1 (Purpose)

These Terms set out the fundamental matters — including the rights, obligations, and responsibilities of the parties, and the conditions and procedures for use of the Services — with respect to use of the DearMI service (the "Services") provided by Chaeon Studio (the "Company") and the relationship between the Company and its Users.

Article 2 (Definitions)

① "Services" means the DearMI mobile application provided by the Company and all related features. ② "User" means any member or non-member who uses the Services in accordance with these Terms. ③ "Member" means a person who has entered into a service-use agreement with the Company. ④ "Free Plan" means the basic service available without a separate subscription fee. ⑤ "Premium Plan" means the extended service available through a paid subscription. ⑥ "Content" means all data a Member enters or stores while using the Services, including counseling records, prescriptions, medication schedules, mood check-ins, and pre-appointment prep notes.

Article 3 (Posting and Amendment of these Terms)

① The Company posts these Terms within the app at "My Page > Terms & Policies" and on the Company's website.

② The Company may amend these Terms to the extent that the amendment does not violate applicable laws.

③ When amending these Terms, the Company will give notice — along with the current Terms — at least 7 days before the effective date, specifying the effective date and the reasons. Where the amendment is unfavorable to Users, notice will be given at least 30 days in advance.

④ Users who do not agree to the amended Terms may terminate their service-use agreement. Continued use of the Services after the amended Terms take effect is deemed acceptance.

Article 4 (Formation of the Service-Use Agreement)

① A service-use agreement is formed when a User agrees to these Terms and the Privacy Policy and applies for service registration, and the Company accepts that application.

② The Company supports registration via social sign-in (Google, Apple).

③ The Company may refuse a registration application or subsequently terminate the service-use agreement in the following cases: a. Where the applicant has used another person's name or information. b. Where the applicant is under 14 years of age. c. Where the applicant's previous agreement was terminated and re-applies. d. Where the application otherwise violates applicable laws or these Terms.

Article 5 (Provision and Modification of the Services)

① The Company provides the following Services: a. Management and recording of psychiatry and counseling appointments b. Prescription registration and OCR recognition; medication schedule management and reminders c. Mood check-ins and daily notes d. Pre-appointment prep notes e. Data export (PDF, Premium only) f. Other services that the Company develops additionally or provides through partnerships

② The features available on the Free Plan and the Premium Plan may differ. The details of each plan are available within the Services or on the payment screen. The Company may modify the feature composition of either plan as operational needs require, with advance notice for changes unfavorable to Users.

③ When the Company changes the content or operation of the Services, it will give advance notice of the reason, content, and effective date of the change.

Article 6 (Suspension of the Services)

① The Company may temporarily suspend the Services in the event of maintenance, repair, replacement, or failure of computers or other information and communications equipment, or loss of communications.

② The Company is not liable for damages incurred by Users or third parties due to temporary suspension under Paragraph 1, except in cases of willful misconduct or gross negligence.

③ Where the Company is unable to continue providing the Services due to a change of business, abandonment of business, or similar reason, the Company will give Users at least 30 days' advance notice so they can take backup measures such as PDF export.

Article 7 (Management of Member Information)

① Members must keep their social account and in-service information current. Disadvantages resulting from inaccurate information are the Member's responsibility.

② Members must thoroughly manage the security of their social accounts and may not transfer or lend them to any third party.

③ Upon becoming aware that a social account has been misappropriated or used by a third party, the Member must immediately notify the Company and follow the Company's guidance.

Article 8 (User Obligations)

Users must not engage in any of the following conduct.

① Registering false information when applying or making changes. ② Reproducing, publishing, broadcasting, or providing to third parties information obtained from the Services without the Company's prior consent. ③ Infringing the intellectual property rights, including copyrights, of the Company or third parties. ④ Damaging the reputation of, or interfering with the operations of, the Company or third parties. ⑤ Publishing or posting obscene or violent information through the Services. ⑥ Interfering with the stable operation of the Services, including through hacking, malware distribution, or abnormal API calls. ⑦ Using the Services in a way that could be mistaken for medical diagnosis, prescription, or treatment, or advertising the Services to third parties as such. ⑧ Violating applicable laws, these Terms, or Company policy.

Article 9 (Company Obligations)

① The Company will not engage in conduct prohibited by applicable laws or these Terms, or conduct contrary to public morals, and will use its best efforts to provide the Services continuously and stably.

② The Company maintains security systems to safely process Users' personal information (including health-related data) and discloses and complies with its Privacy Policy.

③ Where the Company deems a User opinion or complaint regarding use of the Services to be reasonable, the Company will address it and communicate the outcome to the User by email (chaeon.studio@gmail.com) or similar means.

Article 10 (Paid Services and Payment)

① The Company may offer paid services, including the Premium Plan, and Users who wish to use paid services must pay the fees set by the Company.

② Payment methods are as follows: a. iOS: in-app purchase (IAP) via the Apple App Store b. Android: in-app purchase via Google Play, or payment via Toss Payments

③ Paid-service fees, billing cycles, auto-renewal terms, and other details are displayed on the payment screen and are made available for review before payment.

④ Subscription services renew automatically each billing cycle unless the User cancels the subscription. Automatic renewal must be cancelled at least 24 hours before the next renewal date, directly on the subscription management screen of the App Store or Google Play.

Article 11 (Withdrawal of Subscription and Refunds)

① Under the Act on the Consumer Protection in Electronic Commerce, Etc., a User may withdraw a purchase of a paid service within 7 days of the purchase date. Withdrawal may be restricted in the following cases: a. Where the User has already used Premium features (prescription OCR, PDF export, etc.). b. Where a refund is not possible due to the nature of the service.

② The refund policies of the App Store and Google Play take precedence for payments made through those platforms, and refund requests must be made through each platform's refund procedure. The Company generally cannot process refunds directly for such payments.

③ For Android Toss Payments transactions, the User may request a refund directly from the Company within 7 days of the payment date provided no Premium feature has been used, and the Company will process the refund within 7 business days.

④ Where a User is unable to use the Services due to the Company's fault, the User may request a refund from the Company, and the Company will process it within a reasonable period.

Article 12 (Special Handling of Health Information and Medical Disclaimer)

① The Services allow Users to enter and store sensitive health information, including counseling records, prescriptions, medication information, and mood states. The Company stores such information encrypted at the database column level using AES-256-GCM.

② Health-related information stored in the Services may be viewed, modified, or deleted only by the User. The Company does not provide such information to third parties except as required by law.

③ OCR analysis of prescription images uses the Google Gemini API; the uploaded prescription image is transmitted solely to extract text such as drug names and dosage instructions. The Company uses the paid Gemini API service, and Google does not use data submitted through the paid service to train its generative AI models.

④ The Services are not medical services, and no information provided through the Services (including prescription OCR results, drug information, and medication reminders) is a substitute for professional medical diagnosis, prescription, or treatment. Users must consult a medical professional for any matter requiring medical judgment.

⑤ The Services are not an appropriate response channel in an emergency. In an emergency, contact 119, the Korean Mental Health Crisis Line (1577-0199), or a medical institution immediately.

Article 13 (Ownership and Management of Content)

① Copyright in Content created or entered by a User within the Services belongs to the User.

② The Company does not use User Content for any purpose other than service provision and backup.

③ Premium Plan users may at any time download their own data via the PDF export feature.

④ Upon account deletion, a User's Content is immediately soft-deleted and is permanently deleted from databases and S3 storage within 30 days. Once deleted, such data cannot be recovered.

Article 14 (Restrictions on Use of the Services)

① Where a User violates obligations under these Terms or interferes with the normal operation of the Services, the Company may take measures such as warnings, temporary suspension, or permanent suspension of use, after prior notice. In urgent cases, the Company may take such measures immediately and notify afterwards.

② Where a User violates applicable laws, the Company may immediately terminate the service-use agreement and report the matter to investigative authorities.

Article 15 (Termination and Account Deletion)

① A User may at any time terminate the service-use agreement and delete their account through the in-app "My Page > Delete Account" function.

② Upon account deletion, the User's personal information and Content are handled in accordance with the Privacy Policy. At the same time, all authentication tokens (including refresh tokens) are immediately invalidated.

③ Where a User deletes their account while subscribed to the Premium Plan, the subscription is automatically terminated. Refunds for any remaining subscription period follow the refund policy of each app store.

④ After account deletion, re-registration with the same social account is possible, but previous data will not be recovered.

Article 16 (Indemnification)

① The Company is not liable to compensate Users for damages arising in connection with services provided free of charge, except in cases of willful misconduct or gross negligence.

② Where a User incurs damages in connection with paid services due to causes attributable to the Company, the Company's liability is limited to the fees paid by that User over the most recent three months.

③ Where a User causes damages to the Company by violating these Terms or applicable laws, the User must compensate the Company for such damages.

Article 17 (Disclaimer)

① The Company is not liable for suspension of the Services due to force majeure, including natural disasters, war, suspension of service by telecommunications carriers, or cloud infrastructure (AWS) outages.

② The Company is not liable for interference with use of the Services caused by reasons attributable to the User.

③ The Company is not liable for Users' failure to obtain expected effects from use of the Services, nor for damages arising from information obtained through the Services (including prescription OCR results and drug information). The Services are a supplementary tool and do not replace the judgment of a medical professional.

Article 18 (Dispute Resolution)

① The Company will make every effort to promptly address User opinions and complaints in any dispute arising between the Company and a User.

② Users may report complaints or disputes related to the Services to chaeon.studio@gmail.com.

③ Any litigation between the Company and a User is governed by the laws of the Republic of Korea, with the competent court determined under the Civil Procedure Act of Korea.

Article 19 (Governing Law)

The interpretation and application of these Terms are governed by the laws of the Republic of Korea, and any dispute related to use of the Services may be brought before the courts of the Republic of Korea.