You can request deletion of your DearMI account and the data stored on our servers using the methods below. DearMI treats your visit, counseling, mood, and medication records as sensitive health information and destroys them securely upon request.
Method 1. Delete in the app (recommended)
1. Open DearMI → My Page → Delete account
2. Follow the prompts to proceed.
3. Your account is soft-deleted and tokens revoked immediately, and permanently destroyed from the database and S3 after 30 days (unrecoverable).
Method 2. Request by email
If you can't use the app, email chaeon.studio@gmail.com from the address you signed up with. We process the request after verifying your identity.
Data that is deleted
- Account info (social login identifier, email, name)
- Visit schedules, visit records, counseling notes, mood check-ins, daily notes, prep notes
- Prescription images (S3) and OCR results, medication schedules and history
- Subscription status
The above is permanently and irreversibly destroyed within 30 days of account deletion.
Data retained and for how long
- Payment/transaction records required to be kept by applicable law (e.g., e-commerce law) are retained for the statutory period, then destroyed.
- Records for fraud prevention may be kept for up to 1 year after deletion.
To delete data while keeping your account
If you want to delete only certain records (e.g., a visit record or prescription) without deleting your account, delete them in the app, or email chaeon.studio@gmail.com describing the scope. After verifying your identity we destroy that data without delay; your account and login remain intact.
Notes
- You can export your data in advance with the PDF export feature on the Premium plan.
- Paid subscriptions must be canceled separately in App Store / Google Play subscription settings, independently of account deletion.